Terms of Sale
1 - PURCHASES
1.1 - ORDERS
Purchases with AMANTI.CC are simple, fun and safe. To obtain the best experience from the site please start by logging into your personal account or registering through LOGIN button and follow the on screen instructions. Examine the collections, choose the products and place the chosen goods in your SHOPPING BAG To surf trough the proposals, simply select the category and proceed to refine your search to view the product selection. Every product has his own description and includes images, price, composition, available sizes and colors.
By clicking ADD TO SHOPPING BAG the chosen item will be added to the SHOPPING BAG. This allows to navigate on other pages of the site, before finalizing the order.
In every moment it is possible to add new items or, with the REMOVE ITEM button, you may delete selected ones.
With PROCEED TO PURCHASE you virtually leave your shopping bag and billing address, delivery address, packaging type and payment type will be requested before CONFIRMATION.
When the order is confirmed you will be introduced at the PAYPAL PAGE where the payment can be done. The order will be accepted once your bank authorizes the transaction.
The acceptance of the orders is scheduled in weekdays, from Monday to Friday, from 9.00 am to 5.30 pm. The orders placed during the weekend will be processed from the following Tuesday morning.
1.2 - THE PAYMENT
The online store, AMANTI.CC, offers to its customers the chance to pay by credit card, by PAYPAL. The financial information of the customer that buys on the website AMANTI.CC (credit card number, expiry date, and other personal data) will be exclusively managed by Banca Sella, the bank in charge of all on line transactions. Thanks to an encrypted code no one will be able to retrieve the personal financial data. The operators of the AMANTI.CC are not authorized or able to obtain information on credit cards and bank account numbers of the customer.
All the shipments in the Italian territory can be paid by cash on delivery ( cash) by the customer upon delivery . The courier will release the shipment only upon receipt of the payment.
1.2.1 - CREDIT CARD
On the web site AMANTI.CC Visa, Mastercard, American Express and Diners credit cards are accepted. Once the purchase has been confirmed, the customer is linked in a protected page of PAYPAL where he can provides his credit card details, the grants maximum security during the transaction. If the credit card covers the order amount and the given details are valid, the bank authorizes the transaction. The customer will receive an e-mail that will confirm the successful transaction.
1.2.2 - CASH ON DELIVERY
The customer based on Italian territory can pay the purchase item by cash , following the suggestions of the site for this to be processed. The cost of delivery is solely payable by the customer. The courier accepts only cash payments , no other title are allowed. The Shipping is release only if the payment is made according to the terms described at the time of delivery.
2 - DELIVERY
AMANTI.CC will deliver in Italy and all over the world thanks to the FEDEX, DHL and SDA express service. The products delivered from AMANTI.CC are packed properly and carefully to ensure protection of the goods. All items travel with the purchase invoice that shows the quantity and value of goods.
2.1 - ORDER FULFILLMENT
Each order, regularly placed and paid, will be shipped within two working days. Shipments all depart from F.M. MILANO SRL (Italy) on working days only, from Monday to Friday, from 9.00 am to 5.30 pm. Orders placed from Saturday to Sunday will be handled on the following Tuesday.
2.2 - ALWAYS INFORMED
The customer can monitor his shipment status at any time, thanks to our courier service. The customer will receive a confirmation mail when the merchandise departs that includes the tracking number that allows the customer to monitor progress.
2.3 - DELIVERY TIME
The delivery time is conditioned by the destination of the shipment.
Italy: the delivery is estimated within two/three working days from the expedition.
European Countries : the delivery is estimated within three/five working days from the expedition.
Extra European Countries and Rest of the world: the delivery is estimated in five to seven days from the moment of despatch with Express Service and within fifteen days for the products under C.I.T.E.S control.
Shipments from AMANTI.CC that contain an item made from an exotic pelt destined outside of the European Union by law require an extra document called C.I.T.E.S. (Convention on International Trade in Endangered Species of Wild Flora and Fauna).
This document acts as a passport for the item and explains that the item comes from an animal bred specifically for commerce and not taken from the wild. For more information please see: www.cites.org . The documents are issued from the Fishing Wildlife and Game Custom’s Office and take 14 days to be processed.
To obtain the documents, CITES requires the fiscal invoice and thus the Client’s Credit Card WILL BE DEBITED BEFORE SHIPMENT.
Due to standard processing time for the documents, the shipment will be delayed.
In some cases, the customs office may ask the recipient of a package to provide an import license in order to receive the delivery. Any costs involved in the process of obtaining the license are the client's responsibility and are not refundable by AMANTI.cc.
Duties and taxes assessed by customs are the responsibility of the customer.
2.4 - SHIPPING COSTS
The shipping costs for all destinations is charged to the customer. all the shipping costs are calculated during the purchase process and based on dimensions and weight
2.5 - TERMS OF DELIVERY
Once the goods reach destination it is the customers duty to carefully inspect the packaging before signing and therfore accepting the parcel. If conditions of the parcel suggest that it has been tampered with or damaged the customer has the right to refuse the delivery. Such issues should be communicated immediatetely to the local courier office and to AMANTI.CC CUTOMER SERVICE. If the customer refuses delivery all expenses involved in returning the goods to AMANTI.CC will be deducted from the refund due to the customer. If the delivery was impossible to make due to the address details provided by the customer at the moment of purchase all expenses involved in returning the goods to AMANTI.CC will be deducted from the refund due to the customer.
3 - PURCHASE RETURNS
AMANTI.CC wishes to ensure complete satisfaction to their customers also by offering the opportunity to return one or more ordered items and receive a refund equal to the price of the returned items. The return of the goods are at the expense and under the responsibility of the Customer that will need to act within 10 days after delivery date and then only if the goods meet all the “conditions of return” listed below.
3.1 - CONDITIONS OF THE RETURN
1 – The items needs to be returned under the same conditions in which they were shipped to the customer and must be wrapped and packed properly.
2 - All the other labels of the item, both in tissue or pending, must never be removed from the article.
3 - The goods to be returned must be handed over only to fedex, sda or dhl Express Courier within 10 days from the date of delivery.
4 - The customer who wishes to undertake colour or item change, must perform “The Return Procedure”, see below,and make a new order on the site AMANTI.CC.
In case of failed return, the customer will have to comply with the conditions listed above, AMANTI.CC reserves the right not to accept the goods delivered and returned to the client at the expense of the latter.
3.2 - RETURN PROCEDURE
In order to return a received item please follow carefully “the return procedure” that we here describe through the following steps:
1. Send a return request to firstname.lastname@example.org within 10 days from the goods receipt. Please include Order Number and Code(s) of the item(s)
2. Send the package back to AMANTI, pzza cinque giornate n 6, 20129 Milano. The return shipment of goods is at customers full responsibility. The expedition is at the risk of the Customer.
AMANTI.CC is not responsible for any loss or damage due to inadequate packaging or delay in delivery. The articles must be returned in the same package in which they were received or same type.
All items will be made subject to inspection by the AMANTI.CC staff that will verify compliance with the conditions of the return. AMANTI.CC reserves the right to assess additional charges if they prove necessary to ensure the resale of the returned items. These amounts will be determined after the evaluation of the condition of the returned items and communicated to the Customer. Return delivery costs will be charged to the client by deduction from the due refund amount.
3.3 - REIMBURSEMENT
If the return procedure was performed properly, in compliance with all mentioned conditions, the Customer will receive an email of acceptance of occurred return. The reimbursement will usually happen by redirecting the amount due to the PayPal account(if the order was paid with PayPal)or wire transfer
4 - USE OF SITE
AMANTI.cc declines any liability connected to the unfortunate event in which, due to a malfunction or particular configuration of customer's computer or screen, the colors of products shown on the site do not faithfully reflect the original item. If, however, discrepancies between the items online and those represented on the site - due to sudden change. Customer Service of AMANTI.CC agrees to provide timely inform customers in the event of no availability of ordered items from the site.
AMANTI.CC guarantees the protection of its website in accordance with international standards for Internet, but declines any responsibility to deal with problems, damage and risks that the client may encounter while using the site or any malfunctions associated with the decommissioning of cookies browser.